Fast Pace Health — Account Dossier

Why This Company

Fit:

• PE-backed (Revelstoke Capital) urgent care MSO; $530M+ revenue; 500+ clinics across 8 states; 15,000 patient visits/day; runs Cisco CUCM + Unified Contact Center on HyperFlex — IntelePeer's exact overlay infrastructure. Complete greenfield: no AI, CCaaS, or automation vendor detected anywhere in the stack. — LinkedIn/Jason Hafner, HealthTech Magazine

Pain:

• Billing department functionally unreachable: 25-30 minute hold times, calls auto-disconnect after wait, 37 billing-specific BBB complaints in 3 years (126 total). Broken callback promises are systemic — patients report repeated unfulfilled follow-up commitments. — BBB, PissedConsumer
• Chronic clinic understaffing makes phone answering impossible: providers seeing 40-70 patients/day with skeleton crews. VP IT acknowledged staff can't answer phones while treating patients. Behavioral health department specifically flagged as unreachable by phone. 410-480 open positions at any time. — Indeed, HealthTech Magazine, BBB

Timing:

• Revelstoke created a dedicated $111M single-asset fund specifically for Fast Pace (oversubscribed Dec 2020), signaling long-term hold and continued operational investment. Revenue tripled since Revelstoke's 2016 investment; 21% headcount growth last year with active expansion into Arkansas (2024-2025). Scale is outpacing operational infrastructure. — PRNewswire, Growjo

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Decision Makers

Alan Douglas — CRO

Recommended Entry Point

• LinkedIn: linkedin.com/in/alanddouglas
• Email: alan.douglas@fastpacehealth.com (inferred — LeadIQ)
• Cares about:
  • Revenue cycle optimization — entire career is RCM: VP Revenue Cycle Operations at SCA Health, VP Revenue at American Renal Associates, CRO at Cogent-HMG — LinkedIn
  • Billing collections efficiency — owns the billing function generating 37 BBB complaints and 25-30 min hold times that directly impact revenue recovery — BBB
• Why they matter: Highest-leverage entry point. IntelePeer's documented results ($5.5M outstanding receivables collected, $900K/quarter bad debt recovered at a multi-location healthcare MSO) map directly to his mandate. Started career managing urgent care centers in Nashville — understands the Fast Pace business model from the ground up.

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Jason Hafner — COO

Champion / Decision Maker

• LinkedIn: linkedin.com/in/jason-hafner
• Email: jason.hafner@fastpacehealth.com (inferred — LeadIQ)
• Cares about:
  • Scaling operations without proportional staffing growth — oversees 500+ clinics with 15,000 visits/day and 410-480 open positions; scaled ATI Physical Therapy from 1→550 clinics alongside CEO Steil — LinkedIn, Indeed
  • Provider experience — oversaw Great Place to Work certification (2024-2025) and HealthStream Positive Provider Experience Award (2025); quoted on enhancing credentialing to let providers focus on care — GPTW, Fast Pace Health
• Why they matter: Owns all clinic operations and the centralized call center. The call center's failure to scale is fundamentally his problem. Tight working relationship with CEO Steil from ATI — aligning Hafner likely means Steil is aligned.

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Steven Cagney — CIO

Technical Decision Maker

• LinkedIn: The Org
• Email: steven.cagney@fastpacehealth.com (inferred — LeadIQ)
• Cares about:
  • Enterprise IT strategy at scale — prior: VP IT at ATI Physical Therapy (where CEO Steil and COO Hafner also came from), SVP Business Intelligence at Oak Street Health, CIO at Advanced Pain Management — ZoomInfo, The Org
  • Data-driven healthcare operations — Oak Street Health background (Medicare Advantage, analytics-heavy model) signals comfort with AI/automation investments
• Why they matter: Highest-ranking technology leader. CIO since Sept 2022. His ATI Physical Therapy background means he has existing trust with Steil and Hafner — they brought him from their prior company. Any enterprise communications automation purchase requires his sign-off.

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Heath Seacrist — VP Revenue Services

Operational Buyer / Internal Champion

• LinkedIn: linkedin.com/in/heath-seacrist-cpc-cpb-cpma-cemc-cpco-rcms-77347473
• Email: heath.seacrist@fastpacehealth.com (inferred — LeadIQ)
• Cares about:
  • Billing accuracy and revenue recovery — holds 6 revenue cycle certifications (CPC, CPB, CPMA, CEMC, CPCO, CRHCP); 7+ years at Fast Pace growing from Director to VP — LinkedIn
  • Billing department accessibility — 37 BBB billing complaints, 25-30 min hold times, and auto-disconnects are failures in his department — BBB
• Why they matter: Directly owns the billing operations generating the most severe customer complaints. 7+ years of institutional knowledge makes him a valuable internal advocate who can validate implementation feasibility.

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Nikita Duke, DNP — VP Operations, Behavioral Health

Use-Case Champion

• LinkedIn: linkedin.com/in/nikita-duke-2532b4b8
• Email: nikita.duke@fastpacehealth.com (inferred — ZoomInfo, LeadIQ)
• Cares about:
  • Behavioral health program growth — built the program from 1 provider to 40+ professionals since 2018; promoted to VP in Jan 2024 — Fast Pace Health
  • Patient access to behavioral health — BBB complaints specifically flag her department as unreachable by phone — BBB
• Why they matter: Owns the service line specifically called out as unreachable by phone. Speaker at Becker's Behavioral Health Summit 2025 — the only conference-based outreach path identified for any Fast Pace leader. — Becker's

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Randy Overton — CFO

Financial Gatekeeper

• LinkedIn: linkedin.com/in/randy-overton-933a2a8
• Email: randy.overton@fastpacehealth.com (inferred — LeadIQ)
• Cares about:
  • Shareholder value through operational efficiency — stated passion for "being part of companies changing the healthcare landscape while creating shareholder value" — Smart Business Dealmakers 2023
  • PE exit positioning — career includes 4 exits to public companies and 20+ transactions across PE-backed healthcare — Smart Business Dealmakers 2023
• Why they matter: Financial gatekeeper who evaluates investments through an exit-multiple lens. IntelePeer's <90 day ROI timeline and quantified results align with PE portfolio company decision-making.

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Entry Strategy

Recommended Entry Point: Alan Douglas (CRO)

Douglas's entire career is revenue cycle management — every role from HealthSouth to SCA Health to American Renal Associates has been optimizing healthcare revenue recovery (LinkedIn). The sharpest documented pain at Fast Pace is billing: 37 BBB complaints, 25-30 minute hold times, calls that auto-disconnect, and systemic broken callback promises (BBB). IntelePeer's documented results at multi-location healthcare MSOs — $5.5M outstanding receivables collected and $900K/quarter bad debt recovered — speak directly to his mandate. He also started his career managing urgent care centers in Nashville (LinkedIn), so he understands the Fast Pace business model at a fundamental level.

Potential Champion: Heath Seacrist (VP Revenue Services)

Seacrist has been at Fast Pace for 7+ years, growing from Director to VP (LinkedIn). He directly owns the billing operations generating complaints and holds 6 revenue cycle certifications. He can validate implementation feasibility and push internally. Pairing Douglas (CRO) with Seacrist (VP Revenue Services) creates a revenue leadership alignment that carries organizational weight.

Secondary Vector: Nikita Duke is speaking at Becker's Behavioral Health Summit 2025 (Becker's) — the only conference-based outreach path for any Fast Pace leader. She owns the service line specifically flagged as unreachable by phone (BBB).

Note: No warm introduction paths exist. All IntelePeer connection vectors (military, NICE/inContact, Genesys, Vonage, Microsoft/Nuance, Wharton, Stevens, IBM, PE portfolio overlap) returned no matches across all Fast Pace decision makers. This account requires cold outreach — the strength is the exceptional business case on confirmed IntelePeer infrastructure, not warm paths.

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Key Context

• Revelstoke portfolio multiplier: Revelstoke's portfolio includes 22+ patient-facing healthcare companies and 2 veterinary companies (Rarebreed Veterinary Partners, Vet's Best Friend) aligned with IntelePeer's emerging vet vertical. CRO Alan Douglas has deep personal network in renal care — Revelstoke portfolio company U.S. Renal Care is a potential follow-on target. A successful Fast Pace deployment could open cross-portfolio conversations through Steil's Operating Partner role. — Revelstoke Portfolio, LinkedIn/Douglas

• CIO hired Sept 2022: Steven Cagney serves as CIO (ex-ATI Physical Therapy VP IT, ex-Oak Street Health SVP BI). Cagney's ATI background overlaps with CEO Steil and COO Hafner — they brought him from their prior company. — ZoomInfo, The Org

• CMO departed: Justin Olson (CMO Marketing) has left for Smile Partners USA (LinkedIn). No replacement identified. Patient experience framing should be directed to COO Hafner or Nikita Duke.

• Email format note: Two competing patterns — first.last@fastpacehealth.com (52% per LeadIQ) and firstinitiallast@fastpacehealth.com (75% per ContactOut). All emails above use first.last format. Try alternative format (e.g., adouglas@, jhafner@) if first.last bounces.

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Quick Reference

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